Help Center

Step-by-step guides, real examples, and answers that get you back to your next creation.

Start here

Your first creation, from idea to download.

• Create your first product image: A complete walkthrough: write your brief, attach your product, choose settings and find your result.
• Create your first video: Go from a product photo to a motion brief, model settings and a finished clip.
• How long does generation take?: Understand queueing, rendering and what to do when a request looks stuck.
• Upload formats and reference requirements: Choose compatible files and avoid common image and video upload errors.
• Plan an ecommerce creation workflow: Turn a product brief into images, short clips and an organized creative library.

Image creation

Product photos, references and better prompts.

• Choose the right image model: Compare active image options and understand why some catalogue entries are not yet runnable.
• Keep your product consistent with references: How to attach photos and write a precise edit brief without losing product details.
• Write better image and video prompts: A reusable brief structure, with examples for product photography and movement.
• Aspect ratio, resolution and image count: Understand output shape, pixel detail and why settings affect the quote.

Video creation

Motion, scenes, frames and model settings.

• Understand video models, durations and frames: Read model-specific requirements without assuming all video engines work the same way.
• Create convincing camera motion: Plan a short product shot with controlled movement and fewer visual mistakes.
• Video Studio vs. AI Video Factory: Choose model-based shots or a more structured presenter-style workflow.
• What resolution can I generate?: Find the supported output size for your chosen image or video model.

Credits & billing

Understand costs, top-ups and payments.

• How credits work: Understand generation quotes, separate outputs and your account balance.
• Do unused credits roll over?: The difference between subscription credits and purchased packs.
• Buy a credit pack and confirm your top-up: Find the top-up window, review eligibility and confirm a completed purchase.
• Fix checkout and top-up errors: A safe checklist for security checks, payment problems and missing credits.
• Payment methods and checkout: Where to check the payment options available for your purchase.
• Manage or cancel your subscription: Find billing controls and review the consequences before confirming.
• Request a payment or generation review: Understand the difference between a failed-generation credit return and a payment refund.

Spaces & assets

Organize your work and collaborate.

• Build a creative workflow in Spaces: Create a workspace, connect inputs and organize your generation steps.
• Find, organize and download your creations: Use your saved media library, favourites and asset details.

Your account

Profile, security, teams and support.

• Work with your team: Find team settings and distinguish account membership from sharing a space.
• Edit your profile and preferences: Keep account updates in the Profile settings flow.
• Change or reset your password: Find password controls and handle Google sign-in accounts safely.
• Can I change my account email?: Understand the current email control and avoid losing access to your account.
• Delete your account safely: Find the deletion flow and review its warning before confirming.
• Get help with a useful support ticket: Send the details needed to trace a problem, without exposing sensitive information.

Tools & connections

Editing tools, responsible use and MCP.

• Connect EcomBos to an AI assistant: Find the connection guide, complete authorization and troubleshoot missing tools.
• Edit a generated image or video: Choose a supported editing path and keep your corrections focused.
• Use face and identity tools responsibly: Prepare inputs, check tool requirements and respect consent.
• Commercial use and rights: what to check: Review rights, product claims and likeness permissions before publishing AI media.
• Content safety and responsible creation: Keep your requests lawful, consensual and aligned with platform rules.