Get help with a useful support ticket
Send the details needed to trace a problem, without exposing sensitive information.
Check for an existing ticket
Open Support while signed in. You can have one open or pending ticket at a time. Continue that conversation rather than creating duplicates; this keeps your issue and replies together.
Describe the issue clearly
Choose a category, add a specific subject and explain what you expected versus what happened. Include the tool/model, approximate time and any job or payment reference displayed. Mention the exact step that failed.
Attach useful evidence
Attach screenshots of the error or the relevant settings. Support accepts images, video and PDFs up to 25 MB per file. Remove passwords, reset links, tokens and full card details before attaching anything.
Follow the conversation
Replies stay in the ticket. A closed ticket cannot receive replies through the closed-thread control. No response-time guarantee is made in this guide; check the current ticket status for updates.