Request a payment or generation review
Understand the difference between a failed-generation credit return and a payment refund.
Two different kinds of review
A credit return for a confirmed failed generation is not the same as a money refund for a purchase. Check the tool’s job status for generation issues and your receipt for payment issues.
For a generation issue
Include the tool, model, request time, job ID if shown, and whether a refund confirmation appeared. A bad-looking but completed output is different from an engine failure. Do not assume a browser timeout means the job failed.
For a payment refund request
Open support or continue your existing ticket. Provide the purchase reference and explain the issue. Payment refund requests are reviewed under the applicable terms; approval and response time are not guaranteed by this guide.